Hearing Assessment & Service

At Pure Hearing we are committed to make sure our clients are relaxed, comfortable and fully involved in their hearing care; you’re in safe hands with audiologist and business owner, James Kirkpatrick.

Your Audiologist, James

James has over 15 years’ experience in the hearing aid industry and is an accredited Phonak Roger specialist trainer. James has worked in various roles throughout the industry before setting up his own company. He is a fully qualified and registered hearing aid audiologist under HCPC (Health and Care Professions Council), member of BSHAA (British Society of Hearing Aid Audiologist) and Customer Care scheme. James is also a Clinical Ear Care Professional for wax removal.

A word from James:

“I am determined to help with the most challenging and demanding fittings whatever it takes. I’m pleased to say I’m undeterred by complex cases. I simply have a passion to help people hear at their very best. I am proud to offer both professional and completely honest advice and care.”

Pure Hearing is an outstanding choice for hearing care, given it’s understanding of the importance of support and ongoing aftercare, paired with knowledge of the latest technology and practices.

What happens at an appointment?

Pure Hearing offers home visit appointments (or at our partner opticians), to suit you at your convenience. An appointment is relaxed and pressure free. Audiologist, James, is empathetic and will take the time to listen, get to know you and understand your circumstances. Your lifestyle has a huge impact on the solution we agree on.

Next, James will undertake a full, diagnostic hearing assessment using headphones and audiological equipment. Together, we’ll evaluate the audiogram (a chart which shows the ‘types’ of sounds a person may struggle to hear; listening for frequency sounds at their quietest), and discuss the findings.

Then we’ll discuss what should be the next step. This may, or may not, be purchasing hearing aids. The outcome of an appointment may include:

  • Suggestion to receive audiological care via the NHS
  • Suggestion to purchase a hearing aid, privately
  • Referral to GP
  • Referral to a Specialist Clinician
  • Wax removal by water irrigation or microsuction

If you do decide to look into purchasing hearing aids the following steps will likely occur:

  • We’ll discuss the different types of hearing aids, colours, cosmetics etc.
  • If an In the Ear (ITE) solution or custom made aids are preferred, we’ll take impressions of your ears (with a putty-like material).
  • We’ll arrange a subsequent appointment once the hearing aids have been made- normally one to two weeks after the assessment. Pure Hearing does not require full payment on the day of fitting, unless you are entirely happy!
  • Two weeks later, a telephone follow up is arranged and if adjustments are required a follow-up visit is arranged.

If for any reason you are not satisfied with your hearing aid, you may return the aid (including custom In-the-Ear devices) up to 60 days after fitting, for a full refund.

Most hearing aids are supplied with an extended 5 year warranty.

Caring for you following your hearing aid fitting

Following your hearing aid fitting at Pure Hearing we endeavour to provide you with the very best in aftercare and support you in your hearing journey. Should you have any problems with your hearing aid or even just want further advice on how best to use, we promise to be there to help. All aftercare appointments, to the home, are completely free of charge for the lifetime of the hearing aids, even beyond the warranty expiry!

Take the next step to better hearing, contact Pure Hearing today!